Privacy policy
Data protection is of high priority for Alivia Travel, and as such, the processing of personal data is always in line with the General Data Protection Regulation (GDPR) and country-specific data protection regulations. This data protection declaration aims to inform the general public about the nature, scope, and purpose of the personal data collected, used, and processed by Alivia Travel. In addition, data subjects are informed of their rights in relation to their personal data.
As the controller, Alivia Travel has implemented various technical and organizational measures to protect personal data processed through its website. However, it is important to note that internet-based data transmissions may have security gaps, and as such, data subjects are free to transfer personal data to Alivia Travel via alternative means.
In this data protection declaration, Alivia Travel uses various terms as defined by the European legislator for the adoption of the GDPR. These terms include personal data, data subject, processing, restriction of processing, profiling, pseudonymisation, controller, processor, recipient, third party, and consent.
Alivia Travel takes data security very seriously and always follows the regulations set in place by the General Data Protection Regulation (GDPR) and respective country laws. We have composed this statement to inform the public of our practices regarding personal information collection, usage, and processing. Furthermore, we want to ensure those affected are aware of their given rights related to their data.
As a controller, Alivia Travel has taken critical steps to secure all personal data processed on our website. However, it is essential to keep in mind that internet-based transmissions may inherently have security gaps. Therefore data subjects can choose alternative means of transferring their information to us too.
In this privacy policy, Alivia Travel is utilizing the various phrases defined by European legislators for GDPR adoption. These terms include personal data, data subject, processing, restricted processing, profiling and pseudonymization, and controller and processor recipients of third parties who have consented.
PURPOSE OF PERSONAL DATA PROCESSING
Alivia Travel collects and processes personal data for many reasons, including but not limited to the delivery of travel services and products, communication with customers, maintaining customer accounts, abiding by legal obligations, and optimizing the customer experience. The collected data types can include names, addresses, email addresses, telephone numbers, payment details, or any other significant information essential in providing quality service.
CONSENT
Alivia Travel only processes personal data if consent has been obtained from the data subjects, except for circumstances where there is a legal obligation to do so. Consent must be granted in an overt and affirmative action or statement by the individual involved, and it needs to be precise, aware of implications, and unequivocal at all times.
DATA RETENTION
Alivia Travel retains personal data only for as long as necessary for the purposes for which it was collected unless otherwise required by law. After this period, the personal data is securely deleted or anonymized.
DATA SUBJECT RIGHTS
Data subjects have various rights in relation to their personal data processed by Alivia Travel. You have the right to access, amend, delete and limit how your data is utilized, move all of your information between platforms with ease, object to any automated processing or decision-making related to you as well.
DATA PROTECTION OFFICER
To ensure adherence to data protection regulations and address any of our customers’ privacy concerns, Alivia Travel has named a Data Protection Officer. This individual is available for inquiries from all those affected by the company’s data safety practices.
CONTACT INFORMATION
Alivia Travel is committed to protecting your data and privacy. If you have any questions or concerns about how we handle personal information, please email our Data Protection Officer at travel@aliviatravel.com.
COOKIE POLICY
Alivia Travel’s internet pages use cookies, which are text files that are stored in a computer system via an internet browser. Many internet sites and servers use cookies, which contain a unique identifier called a cookie ID that helps distinguish individual browsers from others that contain different cookies. This allows websites and servers to recognize and identify a specific internet browser using the unique cookie ID.
Cookies allow Alivia Travel to provide users of its website with more user-friendly services that would not be possible without the cookie setting. By using cookies, Alivia Travel can optimize the information and offers on its website with the user in mind. For example, cookies can be used to remember a website user’s login credentials or shopping cart items so that the user does not have to enter this information each time the website is accessed.
A data subject can prevent the setting of cookies through Alivia Travel’s website by adjusting the settings of the internet browser used. Already set cookies can also be deleted at any time through an internet browser or other software programs. However, if the data subject deactivates the setting of cookies in the Internet browser used, some functions of Alivia Travel’s website may not be entirely usable.
Alivia Travel provides links to various internet browsers to manage cookies, including Google Chrome, Internet Explorer, Mozilla Firefox, Safari, Android Browser, Opera, and Opera Mobile. These links provide information on how to manage cookies in each respective internet browser.
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Effective Date: 06-Mar-2023
Last Updated: 06-Mar-2023
What are cookies? This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies? As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use Manage cookie preferences Cookie Settings You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
- Chrome: https://support.google.com/accounts/answer/32050
- Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
- Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
- Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
- If you are using any other web browser, please visit your browser’s official support documents.
- Cookie Policy Generated By CookieYes – Cookie Policy Generator.
Alivia Travel employs both temporary and persistent cookies for its website. Temporary cookies are automatically deleted when you close the web browser, allowing easy access to content. Persistent cookies maintain a longer lifespan due to their expiration date, which is far in the future; they stay until manually cleared or reach the set date. Through this better understanding of user behavior and preferences on our site, we strive to improve it – all while keeping individual data anonymous.
Upon visiting Alivia Travel’s website, a data subject or automated system will prompt the collection of general information and data stored in server log files. These records include crucial details such as browser types/versions, operating systems used, IP addresses connected to users’ internet service providers (ISPs), dates/times accessed, and referring sites visited prior to ours.
The data we collect is utilized to ensure the accuracy of the website content, optimize content and advertising for our clients, guarantee the long-term efficacy of information technology systems, and supply law enforcement with necessary details if a cyber-attack takes place. We analyze this anonymously collected info statistically in order to maximize security measures and secure the personal information processed by Alivia Travel. All server log file entries are kept independent from individual users’ data.
Alivia Travel offers an easy and secure way to connect with the company through its website. All information customers share electronically is kept safe and used solely for processing and contact purposes. Furthermore, this data is stored on password-protected computers that are backed up in electronic form so that it remains securely accessible at all times. Rest assured, Alivia Travel never shares your personal info with third parties.
If deletion is requested, the data will be removed from the backups, which are kept for a maximum of one month on electronic media that is kept in a locked cabinet. The key to the cabinet is with the processing manager. Please keep in mind that all the information which is required by other laws won’t be destroyed until the law requires it.
COMMENTS POLICY
Alivia Travel empowers guests to leave comments on each blog post published on its website. When a visitor expresses their opinion, the content of their comment, along with any pseudonym they choose and the date of publication, is both stored and displayed for all visitors. In addition, your IP address assigned by your internet service provider (ISP) is also logged for security purposes.
The data controller has gathered this data to protect themselves in the case of any misconduct by the individual providing their personal information. Without a legal need or requirement for defense, no third-party will ever have access to comments containing private details.
The data subject may provide personal information in the blog’s comment section, but this is not mandatory. If personal information is provided in the comment section, it will be stored and processed in accordance with Alivia Travel’s data protection policy.
Alivia Travel is devoted to safeguarding the personal information of data subjects who make comments on its blog. Alivia Travel incorporates suitable technical and organizational methods for collecting and processing data through their blog comment feature to ensure that these individuals’ personal details remain secure and private.
If a user wishes to have their comment removed from Alivia Travel’s blog, they can contact the company via the provided information on its website. Upon review of the request, Alivia will swiftly take steps to remove it from public view.
At Alivia Travel, we take data protection seriously. That’s why our blog comment feature is subject to the same stringent standards of security and privacy as all other areas on our website. To learn more about how your personal information is handled by us, please read through our in-depth Data Protection Policy for further details. We strive to ensure that you can rest easy knowing your data will remain safe and secure when connected with us!
GENERAL STORAGE POLICY
Alivia Travel pledges to protect and store your personal data for only as long as is necessary. Once the purpose of storage has concluded, or if a time period prescribed by law expires, we will take all appropriate steps to ensure that your information is securely blocked or removed in compliance with legal regulations.
RIGHTS OF THE DATA SUBJECT
a) Right of confirmation
Every individual has the right to determine whether Alivia Travel collects their private information. To activate this right, anyone can easily contact any employee of the controller for assistance.
b) Right of access
Each individual has the right to freely ask Alivia Travel for updates on their personal data stored within our system and receive a copy of this information at any time. The European directives and regulations grant the data subject access to information on the purposes of processing, the categories of personal data concerned, the recipients or categories of recipients to whom the personal data have been or will be disclosed, the envisaged period for which the personal data will be stored, the existence of the right to request rectification, erasure, or restriction of processing, the existence of the right to lodge a complaint with a supervisory authority, information on the source of personal data, the existence of automated decision-making, and information about the logic involved and the envisaged consequences of such processing for the data subject.
Moreover, the data subject is entitled to be made aware of any protective measures in place regarding their personal information when it’s being transferred to a third country or international organization. To exercise this right, they can reach out to any employee of the controller for more information.
c) Right to rectification
All individuals have the right to request Alivia Travel to modify any inaccurate personal data without delay. Additionally, if there is incomplete information available, they can fill in the gaps by submitting a supplementary statement. To initiate this process, anyone may contact an employee of the controller at any time.
d) Right to erasure (Right to be forgotten)
Alivia Travel must immediately erase a data subject’s personal data if one of the following conditions is met, except when necessary to process:
- As our data goals have been met, the personal information collected is no longer necessary or relevant.
- When the data subject revokes consent, that serves as a legal basis for processing, and no other law permits such processing.
- According to Article 21(2) of the GDPR, if the data subject objects to their processing and there are no overriding legitimate grounds for it, then they have a right to object.
- Personal data have been unlawfully processed.
- The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
- Personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.
If you, as a data subject, wish to request the deletion of personal information stored by Alivia Travel, simply get in touch with any employee of the company. The personnel at Alivia Travel will promptly act on your erasure request and ensure it is carried out without delay.
Alivia Travel takes responsibility for erasing any personal data they make available to the public. To ensure that other entities processing this information also delete it, reasonable technical measures will be taken by the controller and an employee from Alivia Travel will ensure these steps are implemented in each case. Furthermore, links or replications of those personal data must be discontinued if further processing is not necessary.
e) Right of restriction of processing
Alivia Travel is obligated to honor each data subject’s right to request the restriction of processing under the following circumstances.:
- The data subject can dispute the accuracy of their personal data, giving the controller a period to check and confirm its precision.
- The processing of personal data is prohibited, and instead of asking for its erasure, the subject requests that its use be restricted.
- The controller no longer requires the personal data for their own purposes, yet they are obligated to keep it available in case of requests from the data subject in order to establish, exercise or defend any legal claims.
f) Right of objecting
The GDPR grants the right to all data subjects to receive their personal information in a convenient and machine-readable format that they can transfer freely amongst controllers. This is applicable when processing involves consent or contractual obligations, as well as any automated activity. If the processing of personal data is required for a task in either public interest or official authority, then the right to obtain and reuse this information does not apply. However, if an individual wishes to exercise their rights over their data portability, they can contact any team member at Alivia Travel as we are committed to protecting all users’ privacy.
Data subjects are also allowed to protest against Alivia Travel’s processing of their personal information if they have a valid rationale based on point (e) or (f) of Article 6(1) in the GDPR, including any type of profiling. If there is an objection raised, we will no longer process their data unless there are compelling legitimate grounds that supersede the rights and freedoms associated with them or for establishing, executing, and protecting legal claims.
Alivia Travel respects the rights of data subjects, who have the power to object at any time when their personal information is being processed for direct marketing. Additionally, individuals can also exercise their right to refuse if their data is used in scientific or historical research studies or statistical purposes that don’t serve public interest. To make use of this right and stop further processing by us, reach out to one of our employees today.
Under the GDPR, data subjects also have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or significantly affects them unless it is necessary to enter into or the performing of a contract between the data subject and a data controller, authorized by Union or Member State law or based on their explicit consent. Suppose the decision is necessary for a contract or based on explicit consent. In that case, Alivia Travel shall implement suitable measures to safeguard their rights, freedoms, and legitimate interests, including the right to obtain human intervention, express their point of view, and contest the decision. Data subjects may contact any employee of Alivia Travel to exercise their rights concerning automated individual decision-making.
Finally, data subjects have the right to withdraw their consent to the processing of their personal data at any time. If they wish to exercise this right, they may contact any employee of Alivia Travel.
LEGAL BASIS FOR DATA PROCESSING
At Alivia Travel, personal data is processed in accordance with the GDPR. We gain permission from data subjects to utilize their details for a unique processing intent based on Article 6(1) lit. a GDPR as our legal foundation of operation. Similarly, when carrying out pre-contractual measures or fulfilling an agreement already in place , Article 6 (1) lit b stands as the basis for such processes.
The legal basis for handling personal data lies in Article 6(1) lit for tax matters. c GDPR; whereas if our purpose is to safeguard an individual’s well-being, we must rely on Article 6 (1) lit. d GDPR as a legitimate reason to process such information.
Alivia Travel may lean on Article 6(1) lit when processing activities do not fall under the categories already mentioned. f GDPR to process operations. This legal basis reinforces that an acceptable interest can be assumed if a client-controller relationship exists between the data subject and controller (as noted in Recital 47 Sentence 2 GDPR). As long as these interests are outshined by those of the data subject’s fundamental rights or freedoms, this type of processing will remain compliant according to European laws.
Contact Information
Email: info@aliviatravel.com
Company info
ALIVIA TRAVEL d.o.o.
Ulica Grge Novaka 51, Sesvete
Djelatnost:7911, Djelatnosti putničkih agencija
OIB:78461228750